General Terms and Conditions

Last updated: 02/06/2026

1. Definitions

For the purposes of these General Terms and Conditions:

  • “User”: a natural or legal person who accesses, browses or uses the platform.
  • “Customer”: a user who makes a booking or contracts through the platform.
  • “Consumer”: a customer acting for a purpose unrelated to their commercial activity, business, trade or profession, in accordance with consumer and user regulations.
  • “Discover” or “the Platform”: Discover Pitiusas, S.L., owner of the website and provider of the tourism intermediation and reservation centre service under Law 8/2012 of 19 July on tourism of the Balearic Islands.
  • “Shipping Company”: the company that actually provides the contracted maritime transport.
  • “Service”: maritime transport, ferry ticket or individual tourism service related to such transport, booked through the platform.
  • “Booking”: the request and contracting carried out by the customer through the platform.
  • “Shipping company’s conditions”: the carrier’s particular conditions applicable to schedules, boarding, documentation, luggage, changes, cancellations, accessibility, pets, vehicles, incidents and other aspects proper to the transport.

2. Identifiction of the provider

  • Owner: Discover Pitiusas, S.L.
  • Tax ID (CIF): B16533044.
  • Adress: C/ Aragón, 71, 07800, Ibiza, Illes Balears, España.
  • Business Adress: C/ de Carles V, 8, 07800, Ibiza, Illes Balears, España.
  • General email: info@formenterafaster.com
  • Customer service telephone: +34 871 622 918

Discover acts as a reservation centre and technology intermediary. The tourism registration details for this activity are: registration number 11045, Department of Tourism, Island Council of Formentera.

3. Nature of the service

Discover acts as a reservation centre and independent intermediary in the online marketing of individual bookings of ferry tickets and, where applicable, individual tourism services related to such transport. Unless expressly indicated otherwise, Discover does not operate vessels, does not directly provide maritime transport and does not act as a shipping company.

The status of reservation centre implies a tourism intermediation activity focused on the individual booking of tourism services. It does not mean that Discover organises package travel, acts as a travel agency or actually provides the booked transport.

The transport contract is concluded between the customer and the shipping company identified in the booking process and in the documentation issued. Discover provides the service of intermediation, processing of the booking, technological management of the contracting, management or channelling of payment and customer service within the scope it undertakes.

Discover shall be liable for the obligations legally incumbent on it as a provider of information society services, intermediary, reservation centre, trader vis-à-vis consumers and personal data controller. The shipping company shall be liable for the actual provision of transport and for the obligations proper to the carrier.

4. Purpose

These Conditions govern the online contracting, through Discover’s platform, of individual bookings of ferry tickets and, where applicable, of individual tourism services related to such transport, in its capacity as a reservation centre.

Discover, in its capacity as a reservation centre, does not organise or market package travel nor does it act as a travel agency. The platform is limited to the individual booking of tourism services. If, in the future, Discover were to combine, organise or market services that could constitute package travel or a linked travel arrangement, it must first adapt its authorisation, operations, guarantees and contractual documentation to the applicable legal regime.

5. Contracting process

The contracting process generally comprises: (i) search for route, date, schedule, passengers and, where applicable, vehicle or individual services ancillary to the transport; (ii) selection of the service and the shipping company; (iii) entry of personal and travel data; (iv) review of the booking summary, applicable conditions and total price; (v) express acceptance of these Conditions, the Privacy Policy and the particular conditions of the shipping company where applicable; (vi) payment; and (vii) confirmation of the booking and issuance of the ticket or booking reference.

Before making payment, the customer may review and correct the data entered. The customer is responsible for verifying that names, documents, dates, schedules, ports, routes, number of passengers, vehicles, pets, discounts and other booking data are correct.

The booking will only be confirmed when Discover or the shipping company issues a confirmation, ticket or booking reference and the payment has been authorised. If, due to availability, technical error or payment rejection, the booking cannot be confirmed, the customer will be informed and, where applicable, any amounts wrongly charged will be refunded.

Discover will retain or make available to the customer the contractual documentation on a durable medium where legally applicable.

6. Pre-contractual information

Before booking, the customer will have access, clearly and comprehensibly, to the essential information about the service: providing shipping company, route, port of departure and arrival, date and schedule, estimated duration, type of ticket or fare, total price, taxes, fees, commissions or management charges, modification and cancellation conditions, relevant restrictions, documentation requirements, boarding conditions, luggage, vehicles, pets, assistance for persons with reduced mobility, complaint channels and the shipping company’s particular conditions.

Information provided by shipping companies or external suppliers will be displayed on the platform or through accessible links before payment. Discover will endeavour to keep it up to date, without prejudice to the shipping company being responsible for the information it provides about carrying out the transport.

7. Prices, fees and charges

Before confirming payment, the customer will see the total price of the booking, including taxes, fees, transport fare, selected supplements, Discover’s commission or intermediation charges, management charges and any other applicable cost.

Prices may be dynamic and subject to availability, fare, occupancy, campaigns, discounts, residence, age, vehicle, luggage, pets or other shipping company conditions. The applicable price will be the one shown at the moment immediately prior to payment.

No additional payment will be charged without the express acceptance of the customer. Additional payment options must not be pre-selected.

Discounts or reductions for residence or other entitlements must be requested with truthful data and sufficient documentation. Failure to provide proof may result in price adjustment, denial of boarding or the consequences established by the regulations or the shipping company.

8. Payment methods

Payment may be made by credit or debit card and other methods enabled on the platform at any given time.

Payments will be managed through secure gateways. Discover may not store complete card data, which will be processed by the payment provider in accordance with its own conditions and security safeguards.

9. Confirmation and documentation

After contracting, the customer will receive a confirmation email, ticket, booking reference or equivalent document, together with the available boarding instructions and the applicable conditions.

The customer must immediately review the confirmation received and report any error detected through the customer service channels. The correction of errors will be subject to the fare, the shipping company’s conditions and the applicable regulations.

10. Costumer's obligations

The customer undertakes to provide truthful, complete and up-to-date data; to review the booking before payment; to comply with the shipping company’s conditions; to present themselves for boarding sufficiently in advance; to carry the required documentation; to observe the safety and conduct rules; and to follow the instructions of the shipping company, port authority or authorised personnel.

Errors in passenger data, documents, dates, schedules, routes, vehicles, pets or discounts may result in denial of boarding, modification costs or loss of the booking in accordance with the applicable conditions.

11. Documentation and boarding

The customer and the passengers included in the booking must present a national ID card (DNI), passport or other valid document where required, as well as the ticket or booking reference and any additional documentation required by the shipping company, authorities or applicable regulations.

The shipping company may deny boarding where the passenger does not meet the requirements of documentation, safety, punctuality, transport conditions, capacity, accessibility or any other applicable legal or contractual requirement.

12. Luggage, vehicles, pets and services

The conditions relating to luggage, vehicles, bicycles, pets, goods, assistance for persons with reduced mobility and other special services will be those established by the shipping company and must be available before contracting where applicable.

The customer must report during the booking any special need that is necessary for the correct provision of the service, without prejudice to the rights legally recognised to persons with disabilities or reduced mobility.

13. Minors

The transport of minors will be governed by the applicable regulations and by the shipping company’s conditions. Authorisation from the mother, father, guardian or legal representative, identifying documentation or adult accompaniment may be required, especially in unaccompanied travel or travel with specific requirements.

The person making the booking declares that they have sufficient legitimacy to provide the data of the minors included in the booking and to contract the transport on their behalf or for their benefit.

14. Booking Modifications

Modifications of date, schedule, route, passenger, vehicle, pets or any other element of the booking will be subject to availability, to the contracted fare, to the shipping company’s conditions and to the management charges or price difference notified before confirming the modification.

Where the modification is attributable to Discover due to its own processing error, Discover will assume the liability that legally corresponds.

15. Cancellations and refunds

Cancellations requested by the customer will be subject to the selected fare, to the shipping company’s conditions accepted before payment and to the management charges notified before booking.

Refunds will be made through the same payment method used, unless another method permitted by the applicable regulations is agreed. The timeframes will depend on the shipping company, payment provider and bank, without prejudice to mandatory legal timeframes.

The application of management charges or penalties will not affect the customer’s mandatory rights nor the amounts that must be refunded for cancellations, delays, billing errors, lack of availability or breaches attributable to Discover or the shipping company.

16. No-show or failure to appear

Failure to appear for boarding at the established time and conditions may entail the loss of the right to transport and, where applicable, of the amount paid, where this results from the contracted fare and the shipping company’s conditions.

The foregoing is understood without prejudice to the passenger’s mandatory rights and to any refunds due for cancellation, delay, denial of boarding, legally relevant force majeure, billing error or any other case provided for by the applicable regulations.

17. Delays, cancellations, denial of boarding and transport incidents

The shipping company may modify schedules, cancel services, deny boarding or alter the provision for operational, meteorological, maritime safety reasons, authority instructions, force majeure or exceptional circumstances.

In such cases, the passenger will retain the rights to which they are entitled vis-à-vis the shipping company in accordance with the applicable regulations, in particular Regulation (EU) No 1177/2010 on the rights of passengers when travelling by sea and inland waterway, as well as consumer and user regulations. Among such rights are, depending on the case, information, assistance, alternative transport or refund of the ticket and, in cases of long delay in arrival, compensation of between 25% and 50% of the ticket price. These rights may not be limited or excluded by these Conditions.

Discover will provide the customer with the channels available to process the incident with the shipping company and, where it has been involved in the booking, payment or communication of the incident, will reasonably cooperate in managing the request within the scope of its intermediation service.

18. Force Majeure and exceptional circumstances

Cases of force majeure or exceptional circumstances will include, among others, adverse weather conditions, risks to maritime safety, port closures, instructions from authorities, health emergencies, administrative restrictions, non-attributable strikes, unforeseeable breakdowns, pollution events, serious disruptions to maritime traffic and any event that could not have been avoided even by taking reasonable measures.

Force majeure does not exempt from compliance with the obligations of information, assistance, refund or management that are mandatory under the applicable regulations.

19. Liability

Discover shall be liable for damage caused to the customer where it arises from breaches attributable to Discover in the platform’s own information, the electronic contracting process, the processing of the booking, payment management, the issuance or transmission of the ticket, the customer service undertaken, data protection, commercial communications or any other legal obligation of its own.

The shipping company shall be liable for the actual provision of transport, safety, schedules, boarding, operational incidents, luggage and passenger rights in the terms established by the applicable regulations and its particular conditions.

No clause of these Conditions will limit or exclude the mandatory rights of consumers, users or passengers, nor liability for wilful misconduct, gross negligence, personal injury, the provider’s own legal breaches or any other liability that cannot be legally excluded.

20. Customer errors

Discover shall not be liable for the consequences arising from incorrect data entered by the customer, erroneous selection of route, date, schedule, port, passenger, vehicle, pet, discount or fare, except where the error is attributable to a platform failure or to incorrect information provided by Discover.

21. Fraud and misuse

Discover may cancel or block bookings, payments or accounts where there are reasonable indications of fraud, misuse, impersonation, unauthorised payments, manipulation of discounts, use of false documentation or serious breach of these Conditions.

Where applicable, Discover may report the facts to the shipping company, payment entity, competent authorities or affected third parties, always in accordance with the applicable regulations.

22. Right of withdrawal

In accordance with Article 93(k) of the consolidated text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007), the general regulation of distance contracts contained in Title III of Book II does not apply to passenger transport service contracts, without prejudice to the provisions of Article 98.2 and to the applicable sectoral regulations. Consequently, the contracting of maritime passenger transport tickets for a specific date or time does not confer a general fourteen-day legal right of withdrawal.

This provision does not affect the commercial conditions for cancellation or modification of the contracted fare, nor the rights of refund, assistance, alternative transport, compensation or claim due in the event of cancellation, delay, denial of boarding, service incident or legal breach.

23. Complaints

The customer may submit complaints relating to Discover’s intermediation through the following channels: email info@formenterafaster.com; postal mail at C/ Aragón, 71, 07800, Ibiza, Illes Balears; and telephone +34 871 622 918.

Discover will acknowledge receipt of the complaint by means of a receipt or identifying reference and will respond as soon as possible and, in any event, within a maximum of fifteen days of its submission, unless an applicable mandatory rule establishes a shorter period.

Complaints relating to the actual provision of transport may be addressed directly to the shipping company, without prejudice to Discover being able to channel them or cooperate in their management where the booking was made through the platform.

If the consumer customer is not satisfied with the response, they may turn to the competent consumer bodies or to the applicable alternative dispute resolution entities.

24. Customer service

The customer service channels and hours must appear clearly and accessibly on the website. Where telephone service is provided for matters relating to the contract, the cost to the consumer may not exceed that of a call to a standard geographic landline or mobile line, unless a rule permits otherwise and this is duly communicated.

The customer service will not be used for unsolicited commercial communications.

25. Language

These Conditions may be available in several languages. In the event of an interpretative discrepancy, the Spanish version will prevail, unless the applicable regulations require another solution more favourable to the consumer.

26. Data protecion

The processing of personal data will be governed by Discover’s Privacy Policy and, where applicable, by the privacy policy of the shipping company or provider of the contracted service.

27. Partial invalidity

If any clause of these Conditions is declared null, invalid or unenforceable, such declaration will not affect the validity of the remaining clauses, which will retain their effectiveness to the extent legally possible.

28. Amendment of conditions

Discover may amend these Conditions to adapt them to legal, technical, operational or commercial changes. The conditions in force and accepted by the customer at the time of contracting will apply to each booking.

The amendments will not affect already confirmed bookings retroactively, unless they are legally required or more favourable to the customer.

29. Aplicable law

These Conditions will be governed by Spanish law, by the applicable European Union regulations, by consumer and user regulations, by the regulations on information society services and electronic commerce, by data protection regulations, by Law 8/2012 of 19 July on tourism of the Balearic Islands, and by the maritime and regional regulations applicable to the contracted transport.

30. Jurisdiction

Where the customer is a consumer, any dispute will be submitted to the competent courts and tribunals in accordance with consumer and user regulations, in particular those of the consumer’s domicile where applicable.

Where the customer acts for business or professional purposes and no mandatory jurisdiction applies, the parties may submit to the courts and tribunals of Eivissa, waiving any other jurisdiction that may correspond.

Annex I — Shipping companies' conditions

Each service may be subject to additional conditions of the relevant shipping company or provider. Such conditions must be made available to the customer before payment, by means of an accessible, downloadable or reproducible link, indicating the shipping company, version or applicable date where possible.

Conditions of shipping companies currently integrated or linked on the platform:

In the event of contradiction, the shipping company’s conditions will prevail only with respect to the actual provision of transport, provided they have been made available to the customer before booking and do not infringe the mandatory rights of consumers, users or passengers. Discover’s conditions will prevail with respect to the intermediation service, electronic contracting, customer service undertaken, data protection, cookies and the platform’s own obligations.

The incorporation of third-party links or conditions does not turn the individual booking into package travel or a linked travel arrangement, unless the applicable legal conditions are met. Discover must avoid in its contracting flow any configuration that could give rise to such classification without the legally required authorisation, guarantees and information.

Annex II — Limitation of liability as intermediary

Discover acts as a technology intermediary and reservation centre within the meaning of Law 8/2012 of 19 July on tourism of the Balearic Islands. Consequently, it does not organise package travel nor does it assume the actual provision of transport or the operational obligations proper to the shipping company, such as navigation, on-board safety, crew, operational schedules, boarding, luggage, physical accessibility of the vessel or incidents during the journey.

This delimitation does not exclude Discover’s liability for its own acts or omissions, for the operation of the platform, for the required pre-contractual information, for the processing of the booking, for payment management, for the communication of the ticket or booking reference, for the processing of personal data, for cookies, for commercial communications or for any legal obligation incumbent on it as a trader vis-à-vis the customer.